FAQ

How do I activate a new SiriusXM tuner?

Once the rest of the satellite tuner kit is installed in your car, all you have to do to enjoy the benefits of satellite radio is call SiriusXM and activate your SXV300 tuner with a radio ID. The Radio ID can be found on the back of the SXV300 tuner.

What happens if you send me the wrong part?

If we send you the wrong part, contact us ASAP to arrange for a return/exchange at 720-733-2348. You won’t have to pay for return shipping in this situation, and the most it’ll cost you is a little inconvenience.

What happens if I order the wrong part?

In the case that you order the wrong part, our normal return policies apply. See our Returns page for more information.

How long does it take for a part to arrive at my door?

That depends on what type of shipping you choose at checkout. Options vary from next-day air via UPS to free ground shipping over 5-7 days.

What happens if I need to return or exchange a part?

In most cases, parts can be returned and/or exchanged within 30 days of receipt. Refer to our Return Policy for more details.

What if the part is broken or damaged during shipping?

If the part is damaged upon arrival, we’ll get you a replacement ASAP provided that a) you inform us immediately and b) you keep the damaged box so we can get UPS to reimburse us.

Do you ship outside the US?

Yes, we ship internationally via UPS. The customer is responsible for all shipping and customs charges.

Do you offer express/expedited shipping?

Yes, we do! We offer shipping as fast as Next Day Air Early AM via UPS.

What shipping methods do you offer?

  • Free Ground Shipping
  • Next Day Air Saver (UPS)
  • Next Day Air Early AM (UPS)
  • Next Day Air (UPS)
  • 2nd Day Air (UPS)
  • Ground (UPS)
  • 3 Day Select (UPS)

Can I track my package?

When your order ships, you can track your package here with the tracking number provided by UPS.

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express, Discover, Diners Club International, and JCB.

How do you protect my credit card information?

Every order made through VAIS is made through our safe and secure checkout system. We utilize SSL security technology, which ensures all data passed between web browsers and servers remains private. If you have any questions, call our customer service team at 720-733-2348.

What do I do if I need to cancel my order?

If you need to cancel an order, call our customer service right away at 720-733-2348 with your order number. If your order has already been processed or shipped, our normal return policies apply.

Do I need to have an account to order a part?

An account isn’t required to begin the checkout process. However, you will be required to provide an email and password before you finish your order.

Do you offer a warranty?

All our parts are covered by a one year warranty.

How do replacement parts affect my vehicle’s warranty?

All VAIS parts retain all factory installed equipment without voiding the vehicle’s warranty.

How can I be sure the part I need will fit my vehicle?

Our online shop allows you to choose the exact make, model, year, and trim of your vehicle so you only see parts that can integrate with your car. Otherwise, feel free to call our customer service team at 720-733-2348 for any questions you may have.

What if I want to talk to a real person about my order?

Just call 720-733-2348 between 8:30am-5pm MST from Monday-Friday.

What are your Customer Service hours?

Our customer service hours are 8:30am-5pm MST Monday-Friday.

Do you ever offer coupons or discounts?

We do send the occasional coupon code to our email subscribers which are redeemable at checkout.

Do you charge sales tax?

Yes, we do charge sales tax based on your billing address.

Will installing the SL3b-T or SL3b-L affect my factory installed hands free system?

The answer is no. Most phones are able to connect to up to 10 Bluetooth devices at the same time. So, your phone will connect to the existing hands free system for phone calls and to SL3b system for music streaming without interference.

Can I combine multiple units together?

Yes. You can combine SL3sat (T or L) with MML (T1 or L1), or SL3sat (T or L) with SL3b (L or T). This way you can get Satellite Radio with USB input, or Satellite Radio with Bluetooth streaming.

Will your equipment interfere with any of the factory equipment?

No, the functionality of all factory installed systems will be retained.

What level of sound quality should I expect from the SL3b (T or L) system?

The SL3b uses one of the best Bluetooth modules on the market, so sound quality is similar to Bluetooth streaming devices installed on new Toyota and Lexus models.